Our aim is to simplify shopping, to build an Indian company that offers world-class customer experiences. And we will constantly innovate to do better.
The Sark Company offers a simple and easy 7-day return and exchange policy; you can conveniently return or exchange any item within 7 days from the date of delivery. Products bought under any special offer (Flash sale, Clearance Sale) are only eligible for an exchange (product should be of the same or higher value). Refunds or Store Credits for special offers are not applicable. Please note that we provide free exchanges and return for one time and post that, you'll have to ship it yourself to us.
In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Once we receive your return, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed.
Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.
Refund will be made in the same mode as the payment was received and a refund will be done within 7-10 working days. If you have paid through Cash on Delivery (COD), please mention the bank details while placing the return request and we will refund the amount to your account.
Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
To make a return/exchange request, please fill out the below form and we will get back to you at the earliest.